Re Pillow Co. Loyalty Program (Pilot)

Every time you shop, whether on the Re Pillow Co. website or at our stores (Tsim Sha Tsui, North Point, Tseung Kwan O, Tuen Mun, Lok Fu), you will automatically earn points, with every $1 spent equating to 1 point. No apps or membership cards are required; simply use the same email address each time you shop, and points will be automatically calculated and added to your account within 3 days for use on your next purchase.

Please note: Purchases of our products from department store shelves cannot earn points as they are not sold directly by us. However, due to this limitation, we will gradually reduce our collaborations with department store shelves to encourage customers to purchase at Re Pillow Co. stores to ensure they can receive points rewards.

You can use your points online or in-store at Re Pillow Co.! Our system is unified: points earned online can be used online or in-store, and points earned in-store can be used at all stores or online. Simply use the same email address when making purchases to view all your points and redeem them for vouchers.

We offer vouchers of various denominations for redemption. Every 100 points can be converted into $8, which is equivalent to an 8% cash rebate.

As an ordinary consumer myself, I've always seen various companies offer different membership programs. However, I often feel that these programs are more about "attracting new customers" than "retaining old ones." Of course, I understand the reasons behind this, but I don't entirely agree with it. Without the support of old customers, a business wouldn't exist today, so I believe it's essential to give back to them. It's precisely for this reason that I conceived of this shopping rebate program.

Of course, there are also commercial considerations involved. While rewarding our customers, we also hope to encourage them to make repeat purchases and try out our various bedding products (such as Re Bedding New Sheets, Re Pillow 3, and Re Cover).

The loyalty program will be implemented starting July 1, 2025. Therefore, points will be accumulated and calculated from that date onwards. Purchases made before July 1, 2025, will not earn points (as the program did not exist nor was it planned at that time).

However, we do wish to reward our returning customers for their support. Therefore, for purchases made from January 1, 2025, we will "travel back in time" to award points. For example, if you made a purchase of $1700 in February 2025, you will receive 1700 points under your email address, which is equivalent to a $136 cash rebate that can be used immediately. However, purchases made before January 1, 2025, will not earn points.

After your purchase, it takes some time for points to be processed and added to your account; they are not added instantly. However, they will definitely be credited to your account within 72 hours (three days). This is an automated computer process, so it operates continuously, including weekends and late nights. If you find that the points have not been added to your account after 72 hours, please contact me (Ryan) by email at support@repillow.co, and I will follow up for you.

Yes. Points have an expiration date; they expire 365 days after a purchase. However, I have set up the system so that as long as there is a purchase before the points expire, the expiration date for **all points** in the account will be extended by another 365 days, giving customers more time to use them.

For example, if you earned 1000 points from buying bedding from Re Pillow Co. on January 1, 2026, these 1000 points would theoretically expire on January 1, 2027. However, if you make another purchase during that period, say in the summer of 2026, all points in your account will then be extended to expire in the summer of 2027.

Customers can check their points expiration date by entering their email in the widget at the bottom right of the website, then clicking on the circular "!" next to the points display in the top left corner.

Although points have an expiration date, if points have been converted into cash vouchers, the cash vouchers will not have an expiration date.

Aside from this 8% rebate points program, we **do not** have any other concurrent membership programs or discount codes. This shopping points rebate program has also replaced the previous "Loyalty Program for Returning Customers."

If you purchased our bedding products after the launch of the loyalty program, i.e., after July 1, 2025, but did not provide your details and therefore did not receive points, I can address this separately for "online" and "in-store" purchases.

First, if you made an online purchase, rest assured that your information was definitely recorded. We do not sell on any other online platforms; all online orders are processed through repillow.co. An email address is a mandatory field when placing an order. You can provide me with your email address, and I can help you locate your order.

For in-store purchases, if you shopped at one of our stores (Tsim Sha Tsui, North Point, Tseung Kwan O, Tuen Mun) after July 1, 2025 (when the loyalty program launched) but did not leave your details, this becomes a bit tricky. Theoretically, in such cases, there would be no record, making it difficult to prove that you made a purchase after the "loyalty program had launched." In this situation, you would need to provide a "physical receipt," which no one really wants to use, as proof. The physical receipt includes the store address, products purchased, date, and time. If you have a photo of your physical receipt from that time, please email it to me (Ryan) at support@repillow.co. I will help you verify the system records and manually add the points to your account.

If the purchase was made before the launch of the loyalty program (i.e., before July 1, 2025) or from a department store shelf (which we cannot manage), we unfortunately cannot add points.