The base frame is machine washable. Simply lift the mattress and loosen the drawstring to remove the base frame for washing.

Indeed, we are a very small company, so please bear with us as we can currently only support the most mainstream sizes and not all sizes. If your size is not yet available for the Re Bedding, please email your mattress size to: support@repillow.co, if possible. We will collect size requests and create suitable new sheets for the most popular requested sizes.

The size is printed on all our new fitted sheet base frames and mattress packaging boxes. Please check that it matches your mattress size before opening. If you realize you have purchased the wrong size after buying, please do not open the package and take it to any of our stores for exchange.

To ensure that individuals with different pillow height preferences can have a pillow that perfectly suits them, Re Pillow 3 also features a hidden zipper on the side, allowing you to adjust the height yourself after purchase. This is because the Re Pillow 3 is designed as a fillable pillow. By removing or adding inner filling material, the pillow's height can be adjusted accordingly. Therefore, you can finely tune the pillow height to perfectly suit your needs. Furthermore, we intentionally "overfill" the pillow slightly at the factory to provide you with more filling material, giving you more room and freedom for adjustment.

The reason our pillow has this design and self-adjustment feature is because we have experienced the frustration of choosing and trying out pillows ourselves. Therefore, we don't want a pillow to be a "one-size-fits-all" purchase; we want users to have more control, to avoid buying the wrong one, wasting money, or encountering hassle.

The NANOTEX® water and stain repellent design of the Re Pillow 3 indeed makes it less prone to getting dirty than other pillows. However, we still recommend using a pillowcase and regularly washing the existing pillowcase, just as you normally would. This is what we and our customers do. This is because most people don't frequently wash their pillows.

If you accidentally get the Re Pillow 3 dirty, don't worry! Simply wipe it gently with water, or use some soapy water, and it will miraculously clean up.

The Re Pillow 3 pillow can also be machine washed and tumble dried. However, we do not recommend doing this frequently, as it can be difficult to dry completely. Rest assured, after purchasing our pillow, you will find a more comprehensive use and care guide inside the packaging box.

To determine the most suitable pillow height for you, we first need to understand the purpose of a pillow. The primary function of a pillow is to prevent your neck from being suspended during sleep, thereby avoiding muscle tension and pain caused by straining your neck while you sleep. Therefore, the optimal pillow height is one that keeps your neck level with your head. We recommend that your cervical spine should be aligned with your body when you sleep, and should not be bent forward or backward. Since everyone's body shape, neck length, etc., are different, after purchasing our pillow, you should gradually try it out and adjust the filling amount of the inner core to a suitable pillow height based on the criteria above. Our suggestion is to first try sleeping in your usual sleeping position (on your back/side) to see if it's too high or too low, and then adjust the pillow height based on that standard.

Everyone has different preferences for pillow height, and we completely understand that. To give our guests more freedom to adjust pillow height, our pillows are intentionally "overfilled," making them taller than average when they leave the factory. Therefore, if guests prefer a high pillow, they can use it directly after purchase without removing any (or only a small amount of) the inner filling, and it should be tall enough.

As adults, we recommend using the standard size. Due to its limited capacity, the mini pillow is smaller and lower than our standard pillow. Therefore, unless a customer is petite (e.g., under 150cm / slender women), prefers a low pillow, or has very limited space, we do not recommend the Re Pillow 3 mini for daily adult use. Even if a low pillow is preferred, the standard-sized Re Pillow, once adjusted, will be more comfortable, and this is also feedback from our customers after actual use.

We accept all major bank cards, credit cards, Tap&Go, PayMe, FPS, Alipay HK, WeChat Pay HK, and Octopus Wallet App payments. You can view various online payment methods when checking out on our website.

After placing an order on our website, generally, unless otherwise announced on the website, we have sufficient stock available for same-day/next business day dispatch to the courier company for delivery to you.

For the latest delivery arrangements and shipping times, please visit https://repillow.co/delivery/

When placing an order, customers only need to fill in the address of the SF Express station/SF Express service point in the address field, and we will arrange it for you.

Hong Kong Orders:

To ensure you have a pleasant shopping experience, if you are not satisfied with any pillow product (excluding the mini series) you receive within 14 days, we offer free returns. After the return, we will issue you a store credit voucher of equivalent value to the returned pillow product, allowing you to exchange it for other items such as duvets, Re Bedding, pillowcases, etc. Even without the original packaging, it's not a problem.

We will arrange for a courier company to pick up the returned product and send it back to our address, with shipping costs covered by us.
If you used a discount code, the returned store credit voucher will be calculated after deducting the discount.

Products other than pillows, if already opened and used, are generally not eligible for return or exchange.

Wrong Size Purchased (Unopened)

If you've received a Re Bedding/duvet cover product that hasn't been opened or used, and after checking the size printed on the packaging, you realize you've purchased the wrong size, don't worry! You can exchange it for the correct size. Please do not open it and bring the sealed product to any of our stores to exchange for the correct size.

If any product has a manufacturing quality issue, please contact us within 7 days, and we will address it immediately and provide a free replacement.

International Orders:

Due to shipping costs, international orders are generally not eligible for return or exchange.

To avoid back-and-forth issues, we meticulously inspect international orders for manufacturing defects and errors before packaging and shipping. We also reinforce packaging protection to prevent any mishaps during transit. Of course, in the unfortunate event that a return or exchange is necessary, we will work with you to resolve it.

No! Every pillow we sell is brand new. We can explain the situation. First, every customer pays the same price, and we believe it would be wrong for some to receive used products. Furthermore, pillows are in close contact with the face, raising hygiene concerns. But another reason you don't need to worry about us reselling used items to customers is that very few customers actually request returns. Essentially, people only buy our pillows if they like them, so even if we wanted to sell used items to customers, we wouldn't have any. In summary, please don't worry, all products sold are brand new.

We have five small stores: one in iSQUARE Tsim Sha Tsui, one in City Garden North Point, one in Lok Fu Place, one in East Point City Tseung Kwan O, and one in Tuen Mun Town Plaza. All five stores offer all products for trial and have stock available for purchase.

For details on all Re Pillow stores, including addresses and opening hours, please visit: https://repillow.co/locations

Our stores accept Apple Pay, VISA, MASTERCARD, American Express, UnionPay, Tap & Go, Octopus, PayMe, Alipay (HK), Alipay, WeChat Pay, and cash payments.

Click here to enter: https://support.repillow.co