The Base is technically machine-washable, just lift the mattress up and loosen the drawstring to remove it. But we do not recommend tossing it in the washer, the reason being the long drawstring at the bottom, even if you use a laundry bag, that string is way too long and loves to whip around like crazy during the spin cycle. Same goes for the dryer, high-speed spinning may not be ideal. Can you do it? Yes. Is it the best way? No.

If you want to clean the Base, we recommendhand-washing it with water then let it sunbathe on a nice day. It'll dry real quick. Or give it a quick iron dry if you’re in a hurry.

We are still just a small team so please forgive us for only supporting the most common mattress sizes on the market, we wish we could cover everything, but we’re not quite there yet. If your size isn’t available, help us change that! Email us at support@repillow.co with your mattress dimensions. We’re keeping track of requests, and the most popular sizes will get priority for Re Beeding. Thanks for your support, this helps us to grow. 

All our Base and Top Sheet of Re Bedding have the size printed right on the box. Please double-check that it matches your mattress before opening. If you noticed you ordered the wrong size,  no worries! Just keep it unopened and bring it to any of our stores (Tsim Sha Tsui/North Point/Tseung Kwan O) to swap it out.

Everyone has their perfect pillow height. That's why Re Pillow 3 features a side zipper so you can tweak it to your exact preference after purchase. It’s a fully customized design. Simply add or remove filling to adjust the height, you can fine-tune it for your ideal comfort. We've actually overstuffed it slightly from the factory! This gives you extra filling to play with, so you've got maximum flexibility to get it just right.

We design it like this because we've been through all the trouble choosing the right pillow. No more wasting money on the wrong pillow or being stuck with one that doesn't work for you. With Re Pillow 3, you're in complete control from day one.

If you accidentally spilled something on Re Pillow 3, no stress! A quick wipe with water or mild soap will magically clean it. 

Well yes, you can machine wash and tumble dry the entire pillow! But we don't recommend doing it often because getting it completely dry can be tricky. If you’re not sure, don't worry, you'll find a detailed care instruction in the box when your pillow arrives.

To know your perfect pillow height, we’ll need to talk about what pillows actually do! Their main job is to support your neck so it’s not left hanging in the air while you sleep, relieving muscle strain. The golden rule is to keep your neck in a straight line with your head, not tilted forward or backward. Of course we're all built differently and our necks are in different lengths. That’s why it’s important to try and adjust when you get your pillow according to the rule. Start by testing it in your usual sleep position (back/side sleeping), see if it’s too high or low, then add or remove based on this.

We know everyone's got their own perfect pillow height that’s why we overstuffed every pillow for extra flexibility. They’re deliberately higher than regular ones, thus if you love higher pillows, you can keep all the filling in (or just take a tiny bit out), it should be high enough right out of the box. 

We don't recommend using Re Pillow mini as a regular adult pillow, the reason being it is significantly smaller and lower in height. It could work for people who are petite (eg. under 150cm), or if you prefer very low pillows, or you’re sleeping in very limited spaces. Even if you fancy lower pillows, our standard Re Pillow adjusted to the lowest height would be more comfy. This isn't just our opinion, it’s real feedback from customers who've tried both. The standard size gives you far more flexibility to "go low" when wanted, while still offering room to adjust higher later.

We accept Credit/Debit Cards (All major bank cards), Tap & Go, PayMe, FPS, Alipay HK, WeChat Pay HK and Octopus App. All listed payment methods are available for selection during checkout on our website. 

For orders placed online, unless otherwise stated on our website, most orders will be processed and dispatched either same day or the next working day, delivered by our courier partners.

For most updated information regarding delivery, please visit https://repillow.co/delivery/

Just fill in the address of your desired SF Express pick up point in the address field when you order, we'll arrange it for you.

Hong Kong Orders:

To provide you the best experience, we offer a 14-day free return policy for all pillow products (excluding mini series) if you’re unhappy with what you’ve received. 

Upon return, you'll receive a voucher equal to the product value which can be used for other products (e.g.Re Quilt, Re Bedding, pillowcases ect.)

We'll provide free return shipping via courier arranged by us back to our address. If you have used any promotional discounts, the voucher amount would be the amount deducting the promotional discounts applied. 

All other non-pillow products are non-returnable. If there are any manufacturing defects, please contact us within 7 days for free replacement.

International Orders:
Due to high shipping costs, all international orders are generally non-returnable.

To prevent any issues, we do undergo double-checking for international orders before dispatch. We use extra protective packaging to prevent any problems during the shipping process. In exceptional cases, we'll work with you to resolve any issues.

Absolutely Not! Every pillow we sell is brand new. Let us explain this. First of all, every customer pays the same price, if someone gets a used one, this is unfair. More importantly, pillows directly contact your face, this causes hygiene problems. You can trust us on this because the reality is, rarely do we have customers requesting returns, most of them buy our pillows because they love them. It’s just simple math that we barely have any returned stock to resell. So please don’t worry, all products sold are brand new.

Yes! We currently have three little stores, one in iSQUARE Tsim Sha Tsui, one in Island Place North Point, and one in East Point City Tseung Kwan O. You can experience all our products in-store, and we have all products in stock. 

We also have Re Pillow 3 samples and stock available in some AEON Stores.

For more about Re Pillow stores, e.g. addresses and business hours, please visit:

https://repillow.co/locations

Our stores: Apple Pay, VISA, MASTERCARD, American Express, Union Pay, Tap & Go, Octopus, PayMe, Alipay (HK), Alipay, ＷeChat Pay and Cash.

AEON: Apple Pay, Credit Card, Union Pay, Tap & Go, Octopus, Alipay, ＷeChat Pay, EPS and Cash.

Click to visit: https://support.repillow.co