Delivery Services

• All orders are delivered to Hong Kong addresses within 1-3 days in most cases, with free shipping.
• You can choose home delivery or delivery to SF Express self-pickup points in various districts.
• Shipped via SF Express / Kerry Express.
• An email with a tracking number will be sent to the customer when the order is dispatched.

Q: How can I track my order?

• If the tracking number starts with KEHK: The shipment was sent via Kerry Express. Customers can call the hotline 3513 0888, then press shortcut 1 (Cantonese), then 0 (service feedback/complaint), then 4 (delivery issues), to speak to a representative. Provide them with the KEHK tracking number to inquire about delivery progress or arrange delivery time with the courier.
• If the tracking number starts with SF: The shipment was sent via SF Express. Customers can call the hotline 2730 0273, then press shortcut 1 (Cantonese), then 8 (feedback/complaint), to speak to a representative. Provide them with the SF tracking number to inquire about delivery progress or arrange delivery time with the courier.

Q: Can I specify a delivery time?

• As we rely on third-party courier companies for delivery, it is difficult to guarantee a precise delivery time. What we can do is control the dispatch time; for example, if you request dispatch on 25/10, you should receive it on 26/10 or 27/10. Additionally, if you wish to specify an approximate delivery time (e.g., morning/afternoon), you can contact us, and we will communicate with the courier's customer service to arrange priority delivery/late delivery.

Q: If I am not often available at home to receive deliveries, are there other options?

• If home delivery is inconvenient, we recommend using SF Express stations/business points for pickup, or you can purchase in-stock items at our physical store.

• We now offer in-store pickup.
• After placing an order online, you can pick up your items on the same day during store hours (12-8 PM). Our colleagues will email you a notification when your order is ready for pickup. If you are unable to pick up your order on the same day, we will hold it for one week, and you can visit to collect it at your convenience.
• During checkout, you can select which store to pick up from. If some of the products you purchased are not available at a particular store, the system will not allow you to select that store.

• We are now able to ship products to major countries worldwide. Additionally, free shipping is available for purchases over a certain amount.
• If the order does not meet the specified amount, shipping fees will be charged based on the region.
• Generally, delivery takes an average of 5-8 business days. Some Asian regions may receive deliveries within 5 days.
• For Asia, shipments will be handled by SF Express, HK Post, and FedEx.
• For the UK and Europe, shipments will be handled by HK Post and FedEx.
• For the US and Canada, shipments will be handled by HK Post, UPS, and FedEx.
• For Australia, shipments will be handled by FedEx or other express delivery companies.
• Products shipped internationally are typically subject to taxes and duties, and the tax requirements vary by location. We do not cover any potential regional taxes.
• Special Note: Some European and American countries currently impose relatively high taxes on products and packages from Asia. However, as standards vary constantly, we recommend customers check the latest government information for consideration. Regardless of your final decision, we greatly appreciate your support. Customers may also consider shipping to a friend's address in Hong Kong and then having it forwarded/brought to the destination country to save on taxes.

Shipping Fees at a Glance

• Macau: Free shipping
• Major Asian Countries (excluding Macau): Free shipping on purchases over HKD 1200 | A flat shipping fee of HKD 150 for orders below the threshold
• UK, US, Australia, and Major European Countries: Free shipping on purchases over HKD 1800 | A flat shipping fee of HKD 220 for orders below the threshold
• Canada: Free shipping on purchases over HKD 3000 | A flat shipping fee of HKD 480 for orders below the threshold

Notes for Specific Regions

Macau: Shipping is largely similar to local Hong Kong delivery. We will use SF Express, and it should arrive approximately one day later than local delivery.

Mainland China: Due to current control measures in mainland China, SF Express specifies that recipients must receive packages under a company name. If receiving under a personal name, the recipient must upload identity verification documents and provide a formal purchase invoice to proceed with customs clearance.

Taiwan: Please download and register for the "EZ WAY" real-name authentication app first, and then fill in your registered full Chinese name and contact number in Taiwan when placing your order.

All Countries Outside Asia: To conserve energy and reduce shipping costs, we will use lighter packaging and try to avoid "box-in-box" situations as much as possible.

Australia: If the combined volume of products in an order is too large, it may not be possible to ship to Australia. However, this is generally not an issue. If such a situation arises, we will contact you via email after receiving your order.