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Another week has passed, and this week we continued working on compensating affected customers for the pillows that we started last week. Some emails haven't been replied to yet after a week, but the good news is that we're almost done! (The biggest good news this week)
I really don't feel like writing anything more, but I'll show you our update from last night (also posted below the Facebook post on July 13th).
// Update 15/7 22:30 : We started shipping a new batch of goods in batches to customers whose pillow orders might have been affected (see previous posts 4/7 and 5/7 ). However, because we are a very, very small company, we can't handle both production and customer service , and we don't have the resources to expand further. So we're working day and night, and you might see some of our emails going unanswered for a week. Sometimes the time to reply is very late. Because we do it both morning and night. Regarding shipping, we try our best to ship as many items as possible every day. Hopefully it can be resolved as soon as possible. Currently, it's estimated to be finished in two or three weeks (but that's uncertain) .
The above paragraph really summarizes our work situation this week.
But the reality is that people don't care how small your business is or how many difficulties you face. In fact, everyone has their own problems, and you can't expect others to understand your difficulties.
So we can only keep doing our best. Hopefully, we can send all the replacement pillows in two weeks .
#006 (10/07/2022)
#008 (24/7/2022)