Re Pillow Co. Weekly Journal

Photo: The receipt printer at the Lok Fu branch is often broken (PS we use good quality EPSON branded printers), so I often have to act as Tech Support to help colleagues solve problems (as shown in the photo). I filmed step-by-step instructions, hoping it will be better in the future.

Starting in March, I've been working on systematizing and automating the company's entire operations for the past two months. I believe the only way to solve problems is through systematic approaches to daily operations, rather than manually handling every daily task. I'm afraid that if we keep doing things manually every day, we'll be stuck in a never-ending cycle for life...

This Tuesday, I went to RTHK for a radio interview. I won't reveal the content just yet; I'll talk about it when it airs. However, it touched on something I hadn't even experienced myself, a part that made me want to cry.

Over the past week, I've met and chatted with colleagues from Afontane. The collaboration between our two companies has already been announced, and everyone knows we're working with them to create new bed sheets using their Modern Silk fabric. But today, I want to talk about some potential future projects we might undertake together.

Image: This is an icon I created for an internal app using AI Vibe Coding. Can you guess what kind of app it is?

Our workload has been heavy recently. But just as we were at our busiest, with various products out of stock and customers waiting, we discovered during our pre-shipment QC checks that two styles had minor dyeing issues. Fortunately, all these products had not yet been delivered to customers; they were discovered through our own internal inspections.

In the past week, a very kind customer shared on Threads how much they loved our bedsheets. This also got covered by the media, which led to more people learning about our "new bedsheet" concept......

A few weeks ago, around Lunar New Year, I seriously thought I might not be able to handle the company's operations anymore. I felt maybe it would be better to let go and hand the company over to professional managers because I didn't know how to do it. However, it seems after the New Year, I've had a change of heart. These past two weeks, though they felt very slow, I've accomplished a lot. I've been trying to establish systems and an operational framework for the company, hoping to eventually make myself redundant...

I've heard/read more than once in the past that ultimately, the strongest "product" an individual creates from their work is not the product/service itself, but rather the entire system and company they built. (the product is not the product, but the company itself) — Which book was this exactly? And I can't quite remember the exact wording, but I have a strong impression of this sentence.